Due to the nature of digital downloads we offer refunds on a case-by-case basis. If you have find any issues with a product get in touch within 07 days and let us know.
By completing a purchase, you agree that any refund decisions will be made at the sole discretion of Studio Tronnic, and all decisions made by Studio Tronnic are final.
We'll will refund your full purchase price or give you a store credit if your product is proven to be defective or not as described, and our system has not registered a download (you have not attempted a download by clicking on the download link).
Studio Tronnic does not refund products if:
- You no longer need the purchased product.
- You have changed your mind or found an alternative product.
- You cannot use the product due to hardware or software limitations.
- You cannot use the product due to insufficient knowledge / know-how.
- We do not make any guarantees for product use with cracked or illegally downloaded software.
Please check on our product pages what software is required to use the products and what are the minimum requirements. We does not refund products which require other software to use (Digital Audio Workstation-specific libraries, Software Synth Preset Banks). The customer is responsible to have knowledge required to use the product.
If you have any questions about this, or if you believe that you are eligible for a refund, please submit a request to info@studiotronnic.com, providing any relevant information in detail including: Your order number, your registered email address and full details outlining your refund request.
